
Teachers know that multilingual/English learners (ML/ELs) are an important and fast-growing population in today’s classrooms. In 2021, more than 10% of students enrolled in public schools across the U.S. were identified as English language learners, with some projections suggesting this number could reach 40% by 2030.
But when it comes to partnering with the families of ML/ELs for student success, we’re just beginning to tap into what’s possible.
I’m an ML/EL teacher and former homeroom teacher at a school serving many ML/ELs.
Here’s what I’ve learned about best practices for bridging the school-to-home communication gap and partnering with families (all families!) to ensure their child’s success.
Recognizing the communication gap: Common challenges with multilingual families
In my experience, three common barriers can stand in the way of strong family engagement and student success:
- Cultural expectations around parent-teacher communication: In many cultures, school is considered the teacher’s domain. Reaching out may be seen as crossing a line—or simply not expected at all.
- Logistical challenges: Unpredictable schedules may lead to missed messages, delayed responses, or inconsistent availability.
- Language barriers: If a message isn’t in a language a caregiver understands, it’s unlikely they’ll respond—not because they don’t care, but because they can’t fully engage.
Supporting multilingual learners starts with recognizing these barriers not as signs of disconnection, but as invitations to shift our approach. There are best practices we can adopt to help bridge the gap—and build the trust and relationships our students need to thrive.
Tools and strategies for better parent-teacher communication
If you want to communicate with families who speak a variety of different languages, the first step is finding the method of contact that works best for each of them. My school uses an auto-translating app called ParentSquare for home communications—but not all families I’ve worked with respond to ParentSquare messages. So if a family isn’t responsive to one mode of communication, try another!
It’s a good idea to ask families on Back-to-School Night—or whenever your students first arrive—if they have a preferred mode of communication. I’ve found I get the best response rate by creating a Google Voice number and communicating via text, first translating through an app if needed.
Keep a log of this information so you have it on hand when you need it. In the long run, this will be easier for both you and your students’ caregivers than you chasing them down to get them to download, log into, or check a specific app.
The important thing is to consider making contact essential, and to keep trying until you find the mode that works for both you and the parents of your ML/EL students.
Setting the tone for strong family engagement
If you want to forge a strong family-school partnership (and you should!), you also need to set the tone. When families have a different cultural understanding of school engagement than what you’re used to, I’ve found that it helps to explicitly solicit parent input, explaining how a partnership between caregiver and teacher will help support their child’s success.
Let them know how and why they should get in touch with you, and make it easy by reaching out proactively with brief, positive updates.
What multilingual families really want to know
Perhaps most importantly, ask families what they want to know! I’ve attended many parent-teacher conferences—both for my own students and as an interpreter—and I’m frequently struck by how many multilingual families respond when I ask what questions they have. Many families who haven’t previously reached out are suddenly overflowing with questions.
The most common one I get is how they can support their child’s academic journey at home. Parents also frequently request updates about behavior. Understand that just because a family isn’t asking these questions proactively doesn’t mean they don’t care. When I explicitly ask parents what they need, their responses make it abundantly clear that they are deeply invested in their child’s schooling and success.
I’ve also learned that many families—especially those who speak a language other than English at home—may not know that there are many ways to support their child’s growth, even if classroom instruction is not in their home language.
Think about what tips and resources you can most easily provide: Do your students’ parents know that reading or reciting poems, songs, or chants in their home language helps literacy growth? Could you send home simple board games from the classroom to reinforce key skills? Would signing up for a library card give them access to resources they didn’t know were available? Many caregivers of ML/EL students have told me they lack the tools to get involved—but are eager to engage once given tangible strategies.
How teachers can go the extra mile
In order to give our students and their families the support they need, it’s critical that we challenge our internal biases and assumptions. If we assume parents are uninterested or uninvolved, we avoid an opportunity to think creatively about how to bridge communication gaps and facilitate family involvement. We also cut off a world of possibility for our students and limit their access to the academic success that comes from parent involvement.
Working with the families of ML/ELs may bring added responsibilities—but it’s also a unique privilege, full of new opportunities. In teaching ML/ELs, I’ve found that I get to be a cultural bridge—one of the people providing warmth, stability, and welcome to families navigating a new culture. School can be overwhelming in a new country or different language—but a teacher who goes the extra mile can ensure success for both students and families.
Additional resources
- Let’s keep the conversation going! Join the discussion in our Amplify learning communities.
- Discover a suite of Spanish literacy curriculum and assessment programs designed to build confident readers with Amplify’s biliteracy suite.
- Read how you can use the Science of Reading to boost your biliteracy instruction in this blog post.